Shipping
Shipping is FREE on all orders to customers within the UK.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order we automatically double check stock levels and delivery details for shipment before we confirm the order and take payment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
Order Shipment:
If your order is in stock and we process the charges to your credit card and confirm shipment. Delivery times for log cabins and sheds are around 2-4weeks from order confirmation and all other tools and equipment are around 24-48 hrs. Please feel free to call or email to confirm delivery times on specific products if you wish. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within two business days of your order please feel free to follow up with us at hello@theworkshopway.co.uk
All deliveries are strickly curbside.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrive damaged please send photos to hello@theworkshopway.co.uk, then visit our Returns page and lodge your return claim online.
If there are any specific details regarding shipping you need to know they will be clearly visable in the product description.
The Workshop Way
80-83 Long Lane, London, EC1A 9ET
hello@theworkshopway.co.uk
020 3026 7908
Mon - Fri 9am - 5.30pm
Sat 9am - 1pm
Sun closed
