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Privacy policy

Privacy Policy

This Privacy Policy describes how www.theworkshopway.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Note: Phone numbers are mandatory to coordinate freight transport for heavy industrial deliveries.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We share your delivery address, name, and phone number with our third-party manufacturer suppliers and commercial freight/courier networks exclusively to arrange fulfillment and roadside delivery of your orders.

  • We use your Personal Information to provide you with targeted advertisements or marketing communications via Microsoft Advertising (Bing Network) where you have consented.

3. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@theworkshopway.co.uk.

4. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

5. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@theworkshopway.co.uk or by mail using the details provided below:

The Workshop Way, 80-83 Long Lane, London, England, EC1A 9ET